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We accept order cancellation before the product is delivered or manufactured. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped. Returns (if applicable)
We accept product returns. Customers have the right to request a return within 14 days of receiving the product. To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. To complete your return, we need a receipt or proof of purchase. Do not return your purchase to the manufacturer. Shipping costs are billed to the customer at most once (including return). No consumption fee is charged for the return of a product.
Refunds (if applicable)
As soon as your return is received and verified, we will send you confirmation of receipt by email. We will also notify you of our approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method within a specified number of days.
Delay or no refund (if applicable)
If you haven't received a refund, first check your bank account again.
Refund cycle: refund within 30 days
Then contact your credit card company. It may take some time for your refund to be officially announced. Then contact your bank. It usually takes time for a refund to be posted. If you have done all of this and have not yet received your refund, please contact us at email@example.com
Contact our customer service at
firstname.lastname@example.org to get the return address.